by Nicholas Sachs | Aug 22, 2024 | Patient Experience
Patient access, often overlooked as a mere administrative function, is the linchpin that connects patients to care. It encompasses the systems and processes that determine how easily patients can obtain healthcare services, from finding a provider to scheduling...
by Nicholas Sachs | May 23, 2024 | Healthcare Staff Management, Patient Experience, Uncategorized
In the realm of healthcare, customer service takes on a whole new meaning. It’s not just about resolving billing issues or appointment scheduling; it’s about navigating sensitive situations, fostering trust, and providing a sense of comfort during a...
by Nicholas Sachs | Apr 25, 2024 | Patient Experience, Revenue Cycle Optimization
Summary Healthcare debt is a growing concern in the United States, placing a significant burden on both patients and providers. While Artificial Intelligence (AI) is making waves in the debt collection industry, this paper argues that a human-centric approach focused...
by Nicholas Sachs | Jan 17, 2024 | Patient Experience
The year is 2024, and the patient experience has never been a more vital component of RCM. Patients are no longer passive recipients of care; they’re informed consumers who demand a positive and seamless experience. To thrive in this new era, medical facilities...
by Nicholas Sachs | Nov 15, 2023 | Patient Experience
Why do Americans have so much medical debt? There are several reasons why Americans have so much medical debt. One reason is that the cost of healthcare in the United States is very high. According to the Kaiser Family Foundation, the average American family spent...
by Nicholas Sachs | Oct 4, 2023 | Patient Experience
Dignity and respect are two important concepts that are often confused with each other. However, there is a subtle but important difference between the two. Dignity is the inherent worth and value of a person. It is something that we all have, regardless of our...
