RevCycle Blog
How to Help Your Staff Communicate Confidently About Payment in Difficult Times
As the effects of the COVID-19 pandemic continue to grip the country, the stakes have never been higher for the healthcare industry. The way providers address—or don't address—healthcare costs with patients is critical. It's not hard to understand why staff may want...
RevCycle COVID-19 Information & Response
Updated March 31, 2020 Like all of you, we here at RevCycle are deeply concerned about the gravity of the COVID-19 (coronavirus) pandemic. We all need to do our part in preventing the spread of the illness, and we thank you in advance for your continued vigilance in...
What Patients Want: Improving and Measuring the Patient Financial Experience
As everyone in healthcare is aware of now, patients are the new payer. They are struggling not only to afford their medical bills, but to plan for or even understand them. Healthcare is increasingly consumeristic, yet the patient financial experience has not kept pace...
Overcoming Negative Experiences with Revenue Cycle Outsourcing
Rising costs and fewer resources in human capital make revenue cycle outsourcing a growing necessity. Outsourcing can be a winning strategy for streamlining operations and boosting revenue through optimized patient balance collections. However, a 2019 report from KLAS...
Patient Friendly Revenue Cycle: Transparency in Billing
"Patient friendly billing" is an oxymoron for most patients. Despite industry-wide efforts, most billing practices are anything but patient friendly. This comes at a time when patients are the fastest-growing payer in healthcare services. The Centers for Medicare...
Suing Patients Over Medical Debt: The Case for and Against Healthcare Collections Litigation
Healthcare collections litigation is increasingly in the news and on the minds of providers and patients alike. With rising costs and more Americans on high-deductible health plans (HDHPs), the patient burden of healthcare has skyrocketed to 40% or more. Uncompensated...
Patient Financing Programs: Know Your Options!
Uncompensated care continues to grow, causing huge problems for providers. At the same time, struggling patients look to providers for relief from their financial burden. Every year, more patients fall into the dreaded gap—they don’t have the money on hand to pay...
Hostile to Hopeful: 5 Tips for Breaking Through On Difficult Collection Calls
People with more debt are prone to higher levels of stress and anxiety. In this study, Dr. Gathergood of Nottingham University confirmed that high amounts of debt are associated with increased rates of stress and depression. Everyone responds to stress differently,...
How to Reduce A/R Days
Accounts receivable aging refers to the time it takes to completely resolve a claim, also known as A/R days. A good rule of thumb is to view any claim over 180 days old as one that is in serious danger of not being collected. Generally, days in A/R should stay below...
How to Increase Healthcare Debt Recoveries Through Outsourcing
In 2015, 41 percent of working-age Americans (72 million people) had medical bill problems or were paying off medical debt, up from 34 percent in 2005. The main cause for this increase is the fact that insurance companies shifted more payment responsibility to the...
