RevCycle Blog
Alleviating Financial Pressure in the New Normal
It has now been over a year since COVID-19 arrived in the U.S., wreaking havoc on healthcare’s already thin margins while creating new financial pressure. As early as March 2020, hospital revenue streams began taking a huge hit due to the cancellation of elective...
Healthcare Staff Management in the New Normal
The role of a manager is to support employees—and that includes supporting their mental health. As we move into the new normal following the COVID-19 pandemic, that will be especially true for healthcare staff management. Not only were healthcare staff on the front...
Revenue Cycle Enhancements Through Automation Technology
Automation technology can't solve everything. But, as an increasing number of healthcare leaders agree, it can improve revenue cycle management (RCM). In a 2020 survey by KLAS and the Center for Connected Medicine (CCM), top health system executives named RCM as the...
Patient-Centric Practices: Why Providers Must Focus on Customer Service Skills for Their Frontline Staff
When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
The Rapid Rise of Telehealth: Where Are We Now, and Where Are We Headed?
When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
The “New Normal” and Its Effect on the Patient Experience and Revenue Cycle
The year 2020 has seen the healthcare industry forced to make changes on a scale unrivaled in recent memory. In many cases, the changes are in reality an exponentially increased utilization of already existing practices, such as more efficient digital communication,...
Patient Access: The Unheralded Lynchpin of the Patient Experience
Patient access is a term that is both very prevalent and not well defined. RevCycle's perspective is that patient access is any avenue the patient uses to attain some aspect of their healthcare; be it appointment scheduling, bill estimates and financial options,...
The Measure of Success: How to Determine the Effectiveness of RCM Service Providers
Rising costs and increasing burdens on staff make revenue cycle management (RCM) outsourcing not just smart, but a growing necessity. But with razor-thin margins, there isn't room in the budget for vendor partnerships that don't generate ROI. That's especially true...
How to Measure the Benefits of Patient Friendly Billing Statements
We've written often on this blog about the benefits of patient friendly billing, including prompt payments, reduced cost to collect, and greater patient satisfaction. But how can you measure these benefits? How can you properly attribute improved financial...
EHR System Conversions: Why You Should Outsource Legacy Inventory
Electronic Health Records (EHR) system conversions affect all healthcare providers, from small practices to the largest hospitals. On average, hospitals must update their systems every 10 years in order to comply with evolving regulatory requirements, improve...
