by RSM | Feb 5, 2021 | Employee Testimonials
RevCycle does a great job recognizing good employees for a job well done and providing advancement opportunities for those that would hard and encompass our Core Values. I have personally had the opportunity to advance my career in our organization 4 times in my 15+...
by RSM | Jan 20, 2021 | Revenue Cycle Optimization
Automation technology can’t solve everything. But, as an increasing number of healthcare leaders agree, it can improve revenue cycle management (RCM). In a 2020 survey by KLAS and the Center for Connected Medicine (CCM), top health system executives named RCM as...
by RSM | Dec 21, 2020 | Patient Experience
When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
by RSM | Nov 10, 2020 | Patient Experience
When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
by RSM | Oct 20, 2020 | Patient Experience
The year 2020 has seen the healthcare industry forced to make changes on a scale unrivaled in recent memory. In many cases, the changes are in reality an exponentially increased utilization of already existing practices, such as more efficient digital communication,...
